Keeping Your Valuable Employees留住雇员的心

出版时间：1999-9  出版社：吉林长白山  作者：Dibble, Suzanne  页数：284  
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内容概要

The Essential Guide to the Most Crucial Challenge Facing Twenty-First Century Human Resources Management "This book offers a practical, realistic approach to keeping the best employees. It draws on good theory and offers excellent advice." —Dave Ulrich, Professor of Business, University of Michigan, and coauthor of Organizational Capability "Business owners who agonize over attracting and retaining employees will find a wealth of information. Suzanne understands how to apply today’s best ideas in human resources management to businesses large and small." —E. Jill Pollock, President, Pollock Consulting Group, Inc., and Chair, Small Business Association of Michigan "A two-year Gallup study found that companies with a positive workforce reported higher profits, productivity, and lower turnover. Every organization would like these results. Suzanne shares her human resources experience and provides hands-on tools for retaining those people who are key to an organization’s success. It is an easy-to-read, practical guide for working with today’s and tomorrow’s employees." —Hunter A. Pickens, President, The Pickens Group, Ltd.

书籍目录

PART Ⅰ WHY WE ARE WHERE WE ARE  1  Introduction  2  Who Tore Up the Old Contract?  3  The New Contract  4 As We Go ForwardPART Ⅱ FOUNDATIONS OF RETENTION  5  Retention Starts with... Job Descriptions, Recruitment, Selection, Orientation  6  Retention Starts with Job Descriptions  7  Retention Starts with Recruitment、  8  Retention Starts with Selection  9  Retention Starts with OrientationPART Ⅲ MANAGING RETENTION  10  Managing Retention  11  Let's Talk about Money  12  Development and Career Opportunity  13  Work Environment  14  Performance Management  15  Work, Family, and Flextime  16  Counteroffers: When We Are About to Lose Someone We Want to RetainPART Ⅳ PUTTING IT TOGETHER  17  Becoming an Employer of ChoicePART Ⅴ SURVEY RESEARCH  18  Survey of Factors Influencing Employees to Stay With or Leave Their EmployersPART Ⅵ  OTHER RESOURCES  19  Ten Rules for Effectively Not Retaining the Employees You Want to Keep  20  Employee Satisfaction Survey: Taking the Measure of the Organization  21  Employee Handbook  22  Exit InterviewResourcesIndex