饭店服务与管理英语

出版时间：2007-5  出版社：高等教育出版社  作者：郭兆康 编  页数：225  字数：180000  

内容概要

本书是中等职业学校专业英语系列教材之一。全书以涉外饭店的一线工作流程为主线，根据该行业侧重口语交际的特点，遵循专门化用途外语教学规律而编写。　　    本书共16个单元，每单元包括：听力热身、课文、情景会话、练习、阅读理解、听力训练等几部分。书中内容涵盖了涉外饭店的主要服务内容及管理基础知识，本书注重语言的实用性和得体性。　　    本书配有《饭店服务与管理英语练习答案》（包括参考译文、练习答案和听力材料等），并配有录音带。　　    本书可作为中等职业学校饭店报务与管理专业的专业英语教材及涉外饭店的岗位培训用书，也可供自学者选用。

书籍目录

Unit 1  What Is a Hotel?  Warm-up  Text It is my dream  Dialog 1 Hotel industry ABCs  Dialog 2 A job-hunting interview  Reading Comprehension  Listening ComprehensionUnit 2  Front Office  Warm-up  Text The first representatives of a hotel  Dialog 1 A room reservation call  Dialog 2 Welcome to our hotel  Reading Comprehension  Listening ComprehensionUnit 3  Communication  Warm-up  Text Guest foremost  Dialog 1 Telephone service  Dialog 2 Sending a fax  Reading Comprehension  Listening ComprehensionUnit 4  The Cashier  Warm-up  Text The history of money  Dialog 1 Foreign exchange  Dialog 2 Checking-out  Reading Comprehension    Listening ComprehensionUnit 5  Housekeeping Department （Ⅰ）  Warm-up  Text Housekeeping department——the backbone of a hotel  Dialog 1 Turn-down a service  Dialog 2 Providing something extra  Reading Comprehension  Listening ComprehensionUnit 6  House keeping Department （Ⅱ）  Warm-up  Text Adventure on the highway  Dialog 1 About the laundry service  Dialog 2 Baby-sitting service  Reading Comprehension  Listening ComprehensionUnit 7  Food and Beverage （Ⅰ）  Warm-up  Text The food and beverage department always counts  Dialog 1 At the bar  Dialog 2 Taking the order  Reading Comprehension  Listening ComprehensionUnit 8  Food and Beverage （Ⅱ）  Warming-up  Text The story of chopsticks  Dialog 1 Room service  Dialog 2 A complaint about the dining room   Reading Comprehension  Listening ComprehensionUnit 9  Recreation （Ⅰ）Unit 10 Recreation （Ⅱ）Unit 11 Shopping ArcadeUnit 12 Service and ManagementUnit 13 SupervisionUnit 14 Functions of ManagementUNit 15 Leader and PowerUnit 16 Leadership StyleAPPENDIXVOCABULARYUSEFUL TERMS AND EXPRESSIONS

编辑推荐

　　《饭店服务与管理英语》可作为中等职业学校饭店报务与管理专业的专业英语教材及涉外饭店的岗位培训用书，也可供自学者选用。