旅游英语

出版时间：2011-10  出版社：人民邮电出版社  作者：陈昕 编  页数：243  

内容概要

　　《旅游英语》从导游接待流程出发，分别讲解了迎接游客、入住酒店、订餐点菜、安排行程、旅游景点观光、导游讲解、陪同游客购物、处理投诉和紧急事务，以及到机场送行等内容。
　　《旅游英语》采用“工学结合”的模式，提炼了每个项目的学习目标，使教学方向更为清晰明确，重点突出；导入了教学建议，方便老师对课程的理解和安排。此外，文中还穿插了大量的案例及补充阅读资料，可提高学生的学习兴趣和学习效果。
　　《旅游英语》可作为高职高专旅游专业教材，也可作为旅游行业相关人员的培训用书。

书籍目录

item 1　meeting tourists　
 task 1　meeting tourists at the airport　
 task 2　meeting a tour group at the station　
 task 3　going to the hotel　
 task 4　making a welcome speech　
item 2　helping with lodging　
 task 1　making a hotel reservation　
 task 2　check-in　
 task 3　check-out　
item 3　enjoying food and beverage　
 task 1　booking a table　
 task 2　ordering dishes　
 task 3　enjoying chinese food　
item 4　arranging with tourists for itinerary　
 task 1　providing information for sightseeing　
 task 2　planning itinerary　
 task 3　modifying itinerary　
item 5　guiding in sightseeing　
 task 1　guide for city sightseeing　
 task 2　guide for visiting historical sites　
 task 3　guide for touring natural landscapes　
 task 4　guide for visiting chinese gardens　
item 6　experiencing chinese culture　
 task 1　seeing a peking opera　
 task 2　celebrating the spring festival　
 task 3　appreciating chinese tea　
item 7　shopping　
 task 1　assistance on tourist's shopping　
 task 2　buying souvenirs　
 task 3　bargaining in a shop　
item 8　handling complaints　
 task 1　handling complaints about waiter's rudeness　
 task 2　handling complaints about housekeeping service　
item 9　handling emergencies　
 task 1　looking for the lost tourist　
 task 2　handling the loss of luggage　
 task 3　helping the sick tourist　
item 10　seeing tourists off　
 task 1　seeing tourists off　
 task 2　making farewell speech　
 参考文献　

章节摘录

版权页：插图：Rechecking the number of the tourists A guide should count the number of the tourists after everybody gets on the bus and recheck the number with the tour escor Delivering a welcome speech.It's very important for a guide to deliver a welcoming speech because the first impression is important.  You should be polite and pleasant wlule making aspeech.It can make the tourists feel relaxed and comfortable especially if they had a long flight.Making introductions along the way Everything is fresh for a newcomer.The tourists expect their tour guide to in-troduce the views as they look through the bus windows.A tour guide should.

编辑推荐

《旅游英语》：工学结合、任务驱动、项目导向、顶岗实习，“理论、实务、案例、实训”四位一体，全面提高学生的实际操作能力。