空乘英语

出版时间：2010-5  出版社：国防工业出版社  作者：王远梅 编  页数：229  
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前言

　　随着中国航空市场的蓬勃发展，国际航线的日渐增加，越来越多的航空公司开通了中国至世界各地的航班，如何提高机上服务水平成为各航空公司一项迫在眉睫的工作，要提高机上服务水平关键在于要有一支高素质的空中乘务人员队伍，提高空中乘务人员的英语实际应用能力则是提高服务质量的前提。　　《空乘英语》正是在这种情况下应运而生的。本教材针对高职高专院校空中乘务专业的英语课程，是以培养和提高学生的英语交际能力和机上的应变能力为目标的实用教材。本教材从培养高级应用型人才的总体目标出发，结合学生毕业后的工作实际，力求向学生提供其未来工作岗位所需要的专业英语知识技能，培养学生使用涉外业务英语的交际能力。本教材本着“以应用为目的，实用为主，够用为度”的原则，着重强调实用性、常识性和灵活性，把空中乘务工作中可能用到的英语词汇、句型、语法和相关知识作为重点内容，尽量避免过于生涩、专业的词汇，使学生能够真正学以致用，为高职高专培养实用型人才尽绵薄之力。　　《空乘英语》基本以实际客舱服务的程序为顺序，共分20个单元。每个单元包含四个部分（Dialogues，Announcements，Phonetics，Reading），并且每一部分都配有针对性的练习，以提高学生的机上英语口头交际能力、广播能力，扩大其专业知识面。本教材旨在全面加强学生机上服务英语基本技能训练，培养学生实际运用英语的能力，使之在英语会话方面具备空中乘务工作所需要的基本能力。因此本教材在编写中力求体现以下几个特点。　　（1）以航空服务业为背景，以客舱服务工作程序为主线，培养学生正确的学习方法和独立工作能力。　　（2）根据机上服务工作的实际需求，有针对性地培养学生的英语口头表达能力，帮助学生掌握语言的交际功能。　　（3）在培养英语语言能力过程中，丰富学生在民航领域，尤其是航空商务英语方面的专业词汇和实用知识，为学生将来步人社会从事航空服务行业工作，进一步提高英语的交际能力打下基础。　　本书由王远梅任主编，吴啸骅、唐菁、韩海云任副主编，姜兰、黄华、吕娜、徐哗参编。全书由王远梅统稿。

内容概要

本书根据《高职高专教育英语课程教学基本要求》和空中乘务员实际工作需求而设计和编写，旨在通过真实的行业背景、身临其境的职业场景、原汁原味的客舱用语、实用丰富的民航知识和有针对性的练习来提高学生英语交际能力和客舱服务水平，实用性强。    全书共20个单元，每单元由四部分组成。其中，每单元的Part One（对话）和Part Two（广播词）为本书的重点，应在课堂上重点讲解并让学生充分练习，以达到学以致用的目的；Part Three（语音）应在教师的指导下在课堂上完成；Part Four（阅读）的内容可以作为泛读材料，要求学生在课前预习，上课时教师进行检查，并根据学生掌握的情况进行适当的讲解。    本书可作为职业院校空中乘务、航空服务等专业的教材，也可作为航空公司新引进空中乘务员的英语培训教材，或空中乘务员复训时英语书面及口语测试的参考材料。

书籍目录

Unit One　Part One  Dialogues: Passenger Reception　Part Two  Announcements: Welcome and Recheck of Boarding Pass　Part Three  Phonetics: American and British Phonetic Symbols in Contrast　Part Four  ReadingUnit Two　Part One  Dialogues: Arranging Seats　Part Two  Announcements: Pre-take off Safety Check　Part Three  Phonetics: The Vowels and Consonants　Part Four  Reading  Unit Three　Part One  Dialogues: Arranging Baggage　Part Two  Announcements: Baggage Check　Part Three  Phonetics: The Pure Vowels　Part Four  ReadingUnit Four　Part One  Dialogues: Delay　Part Two  Announcements: Welcome after a Delayed Departure　Part Three  Phonetics: The Diphthongs　Part Four  ReadingUnit Five　Part One  Dialogues: Safety Check Before Take-off　Part Two  Announcements: Safety Demonstration　Part Three  Phonetics: The Explosive and Fricative Consonants　Part Four  ReadingUnit Six　Part One  Dialogues: After Takeoff  　Part Two  Announcements: Introduction of Flight Routes and Service Items　Part Three  Phonetics: The Affricate, Nasal, Lateral Consonants and the Semi-vowels　Part Four  ReadingUnit Seven　Part One  Dialogues: Drink Service　Part Two  Announcements: Drink and Meal Services　Part Three  Phonetics: Syllables and Word Stress 　Part Four  ReadingUnit Eight  　Part One  Dialogues: Food Service (I)　Part Two  Announcements: Before Landing　Part Three  Phonetics: Open Syllables and Closed Syllables　Part Four  ReadingUnit Nine　Part One  Dialogues: Food Service (If)　Part Two  Announcements: Flying at Night and Stopover　Part Three  Phonetics: Reading Rules of English Vowel Letters in Stressed Syllables　Part Four  ReadingUnit Ten　Part One  Dialogues: Abnormal Situations in Service　Part Two  Announcements: Apologies for Abnormal Service　Part Three  Phonetics: Reading Rules of English Vowel Letters in Unstressed Syllables　Part Four  ReadingUnit Eleven　Part One  Dialogues: Duty Free Sales　Part Two  Announcements: Movies/Duty-free Sales　Part Three  Phonetics: Reading Rules of Double Syllables　Part Four  Reading  Unit  Twelve　Part One  Dialogues: In-flight Entertainment　Part Two  Announcements: Holidays and Festivals　Part Three  Phonetics: Reading Rules of Multi-syllables　Part Four  ReadingUnit Thirteen　Part One  Dialogues: Jet Lag　Part Two  Announcements: Quarantines　Part Three  Phonetics: Loss of Plosion and Incomplete Plosion　Part Four  ReadingUnit Fourteen　Part One  Dialogues: Airsickness  　Part Two  Announcements: Landing  　Part Three  Phonetics: Consonants Clusters and Sound Linking　Part Four  ReadingUnit Fifteen　Part One  Dialogues: Sick Passengers　Part Two  Announcements: Cancellation and Staying Overnight　Part Three  Phonetics: Reading Rules of Noun+s/es and Verb+ed　Part Four  Reading  Unit Sixteen　Part One  Dialogues: Helping Passenger Find Lost Articles　Part Two  Announcements: Waiting for Clearances　Part Three  Phonetics: Sentence Stress　Part Four  Reading  Unit Seventeen  　Part One  Dialogues: Transit Passengers　Part Two  Announcements: Landing in Transit　Part Three  Phonetics: Thought Patterns and Pausing　Part Four  ReadingUnit Eighteen　Part One  Dialogues: Filling Out Forms　Part Two  Announcements: Unexpected Situations　Part Three  Phonetics: Intonation　Part Four  ReadingUnit Nineteen　Part One  Dialogues: Emergency Procedures　Part Two  Announcements: Emergency Procedures　Part Three  Phonetics: Use of the Falling Tone　Part Four  ReadingUnit Twenty　Part One  Dialogues: Pre-arrival and After Arrival　Part Two  Announcements: Brace for Impact　Part Three  Phonetics: Use of the Rising Tone　Part Four  ReadingWords and PhrasesReferences

章节摘录

　　Flight crew is a group of people employed by an airline who have duties on board the aircraft. It consists of two kinds of people: those who are responsible for the safety， efficient operation of an aircraft and those who are responsible for the safety and wellbe- ing of passengers on a flight. The first kind is called pilots and the other, cabin crew.　　Pilots exercise command over the crew, including the co-pilots （first officers） and cabin crew. Aircraft are usually operated by two, three or four pilots, depending on the type of aircraft and length of journey. The pilot who is called the captain is the more senior one. He has full responsibility for the safety of the aircraft and its occupants.　　Pilots are needed in four areas: passenger scheduled services; passenger charter services; freight services; and business aviation （general aviation）. The business avia- tion is the biggest sector worldwide and includes private aircraft, flying schools, and companies transporting oil and gas workers to offshore rigs.　　Many consider flying to be a dream job but perhaps have an unrealistic idea about what it is really like. In fact, the job demands a great deal of personal commitment and self-sacrifice. A pilot has to pass stringent training courses, and then be tested in recur- rent training twice yearly in order to maintain the relevant license.　　Cabin crew is the people who are working with the passengers in the cabin. They attend to passengers needs throughout the flight, serving refreshments and selling du- ty-free goods, so customer service is vital. They are expected to be friendly, enthusias- tic and courteous at all times. Cabin crew can also be divided into two groups: the senior member is called flight director or purser and those who work under the senior member are called cabin attendants.　　A qualified cabin crew must be with lofty goals and passion. But thats not enough. High level of professionalism and hard working attitude are a must. Language is also important, and an excellent cabin crew must be able to communicate with passengers in　English fluently who are not sharing the same language.　　Cabin attendant should carry out a range of duties:　 attending a pre-flight briefing, and crew members are assigned their tasks for the coming flight.

编辑推荐

　　本教材基本以实际客舱服务的程序为顺序，共分20个单元。每个单元包含四个部分(Dialogues，Announcements，Phonetics，Reading)，并且每一部分都配有针对性的练习，以提高学生的机上英语口头交际能力、广播能力，扩大其专业知识面。本教材旨在全面加强学生机上服务英语基本技能训练，培养学生实际运用英语的能力，使之在英语会话方面具备空中乘务工作所需要的基本能力。

用户评论 (总计26条)

•   这本书要求英语基础要比较好的学生。
•   买来学习的用的，应该是一本很好的教材，老师推荐买的哦
•   这本书本来是我的教科书 上个学期的书 没想到这个学期继续用 但可惜的是我弄丢了 只好再买一本 于是老师就推荐我**当买
•   很全面，哈哈
•   很好的书，就是太简单，能否多增加点阅读资料。
•   内容不错！就是没有中文翻译，有些吃力！
•   内容不错，是我用的到的。
•   今天收到！會把它背完。
•   付余款， 款已付，就客人一路， 考日语
•   复印，覆雨剑， 伊人妇科，就开发与，
•   仓库门口堵退款更好的健康每一天的吗
•   很不错，挺详细的
•   还没细看，应该还可以
•   不过感觉是正版的额
•   找本这方面的书还真挺不容易的，而且这本非常好。。。
•   对话比较实用，针对性比较强~难度不是很大~
  感觉阅读部分用处不大哎，不过比那些同类型的非教科书好多了~
•   蛮专业的空乘书,美中不足的是课后题没答案！阅读部分没翻译
•   比较实用吧。
•   还没怎么看 应该很实用
•   比其他同类型的好点
•   这本全是挺全的就是没有中文看起来不太方便啊还有没有磁盘听收的书有点破有些地方坏了
•   练习题没有答案啊。
•   这个是教材用书，应刷和纸张就跟学校练习册一样，而且还有课堂练习题
•   建议不要买， 没太多用处~
•   书质量不好。没有想看的欲望！
•   空乘英语