饭店酒店管理专业英语实用教程

出版时间：2006-1  出版社：清华大学出版社  作者：鲁阿凤  页数：266  

内容概要

　　《普通高校专业英语教程系列：饭店酒店管理专业英语实用教程》的编写目的在于切实提高读者专业英语能力。　　《普通高校专业英语教程系列：饭店酒店管理专业英语实用教程》体例上以Unit为单元，每个Unit由以下几部分组成：情景对话——注重实用性，每篇对话有一个主题，内容简单且易上口；课文——选材广泛、风格多样、切合实际；单词——给出课文中出现的新词，读者由此可以积累专业的基本词汇；常用词组及句子——给出本单元所涉及的常用词组和句子；难句讲解——讲解课文中出现的疑难句子，培养读者的阅读理解能力；习题——既有针对课文的练习，也有一些开放性的练习。补充阅读——介绍一些饭店酒店方面的知识；练习答案——供读者做完练习时对照检查。　　《普通高校专业英语教程系列：饭店酒店管理专业英语实用教程》可作为高等院校的专业英语教材，高职高专院校也可选用。作为培训班教材和供从业人员自学，亦颇得当。

书籍目录

Unit 1 Dialogue Samples　A Long-Distance Call Reservation A Group Reservation Requests Unable to Be Satisfied Useful Expressions Situational Dialogues Text A　Room Reservation New Words Phrases Notes Exercises Text B　Internet-based Reservation New Words Phrases Abbreviations Exercises Unit 2 Dialogue Samples　Registering a Guest Who Has a Reservation Tour Group Check-in Receiving a Walk-in Guest Useful Expressions Situational Dialogues Text A　Accommodation Ratings New Words Phrases Abbreviations Notes Exercises Text B　Room Categories， Views and Bedding Types New Words Phrases Exercises Unit 3 Dialogue Samples　Making an International Call Making a Morning Call Making a House Phone Call Useful Expressions Situational Dialogues Text A　Telephone Calls New Words Phrases Abbreviations Notes Exercises Text B　Mobile Phone New Words Phrases Abbreviations Exercises Unit 4 Dialogue Samples　Handling a Complaint About Chamber Service Handling a Complaint About Lost Articles Handling a Complaint About Noise Useful Expressions Situational Dialogues Text A　Reduce Your Customers Complaints New Words Phrases Notes Exercises Text B　Complaints New Words Phrases Abbreviations Exercises Unit 5 Dialogue Samples　Checking out by Credit Card Checking out in Cash Checking out by Company Useful Expressions Situational Dialogues Text A　Front Office Accounting (1) New Words Phrases Abbreviations NotesExercises Text B　Front Office Accounting (2) New Words Phrases Abbreviations Exercises Unit 6 Dialogue Samples　Offering In-room Service Making Up the Room Turn-down Service Useful Expressions Situational Dialogues Text A　Hotels Housekeeping， Staff Scheduling New Words Phrases Abbreviations Notes Exercises Text B　Housekeeping Department New Words Phrases Abbreviations Exercises Unit 7 Dialogue Samples　Standard Laundry Service Express Laundry ServiceDamage Problem Useful Expressions Situational Dialogues Text A　Develop the Hotel Laundry Service Further New Words Phrases Notes Exercises Text B　Hotel Laundry Service Can Deliver a Mixed Bag of Messages New Words Phrases Exercises Unit 8 Dialogue Samples　Room Service Baby-sitting Service Maintenance Useful Expressions Situational Dialogues Text A　Room Service or Food Delivery New Words Phrases Notes Exercises Text B　Classification of Hotel Operation New Words Phrases Exercises Unit 9 Dialogue Samples　A Reservation for a Party of Eight A Table for Three Requests Unable to Be Satisfied Useful Expressions Situational Dialogues Text A　Chinese Cuisine New Words PhrasesNotes Exercises Text B　Etiquette Tips and Pitfalls New Words Phrases Exercises Unit 10 Dialogue Samples　Taking Orders Ordering Steak Ordering Dessert Useful Expressions Situational Dialogues Text A　French Cuisine New Words Phrases Notes Exercises Text B　Japanese Cuisine New Words Phrases Exercises Unit 11 Dialogue Samples　Paying in Cash Paying with Credit Card Handling a Complaint about a Wrong Bill Useful Expressions Situational Dialogues Text A　Credit Cards New Words Phrases Abbreviations Notes Exercises Text B　Different Types of Credit and Debit Cards New Words Phrases Exercises Unit 12 Dialogue Samples　Asking About the Recreation and Fitness Center At the Indoor Swimming Pool At the Bowling Room Useful Expressions Situational Dialogues Text A　Fitness Center New Words Phrases Notes Exercises Text B　Choosing Exercise for Better Health New Words Phrases Exercises 附录　参考答案 VIII饭店酒店管理专业英语实用教程VII目录