妈妈的土豆沙拉

出版时间：2012-10  出版社：暨南大学出版社  作者：(加)柳琳娜　编著  页数：106  字数：195000  

内容概要

《妈妈的土豆沙拉(英文版)》由Regina M.
Stockus著：according to the challenge,opportunity and focus of this
treatise, I hope to clarify and shed some light on the following
issues : · To identify what sets each of us apart, which will spur
us to do greater things. · To discover what makes us happy and then
motivates us to do something well. · When do we reach this nirvana?
· When do we know we have done the best that we can? · Who decides?
· How do we measure true efforts? · How to continue this ideal
level of effort? · How to balance ERR with PPR to achieve this
ideal state of optimum DE? · And the greatest challenge of all, how
to train trainers and managers and supervisors to implement these
theories into practice? · The greatest challenge, especially in the
service sector, is achieving DE on a sustainable basis when we as
Humans cannot? · And lastly,what is then the ideal?

作者简介

Regina Marie Stockus was born to Lithuanian parents in the exoticCity of Rio de Janeiro, Brazil. When she was only 7 years old,her entire family immigrated toCanada. She began to write at a very early age andContinued to write essays and articles and poetry, winning several writing competitions in high school. After graduating from The University of Western Ontario and Ryerson Polytechnic University with 2 degrees in Business Administration, she opened her own Public Relations and Event ManagementCompany working with and in several major 5-star hotels in Toronto, Russia, Latvia, Lithuania and Estonia. She published the monthly newsletters for the Baltic BusinessCouncil acting as its Executive Director. In 1994 ,she organized several trade missions to China and the USA with The Department of External AffairsCanada and worked withCESO in the newly emerging Eastern EuropeanCountries of Russia and Lithuania. Her main role was organizing trade missions andConducting training sessions in the fields of Tourism Promotion and Hospitality Management. She was then given a special invitation to address and give a speech to theCommittee of theCanadian Government's House ofCommons on the Eastern Bloc Emerging Tourism Markets.

书籍目录

Preface
Introduction
Chapter 1  Observatio
Chapter 2  Discretionary Effort Exemplified
Chapter 3  The Human Element
Chapter 4  Is It Up to Management or One's Self
Chapter 5  TheConcept of Love
Chapter 6  Total Quality Management (TQM)
Chapter 7  The Human Element andCase Studies
    Case Study  1  Human Resource Management(HRM) at McDonald
    Case Study  2  International Human Resource Management (IHRM)
    Case Study  3  IHRM at Ford MotorCompany
Chapter 8  Peonal Growth
Chapter 9  What Is Peonal Satisfaction
Chapter 10  Employee Engagement
Chapter 11  Cultural Intelligence
      Case Study  Disneyland Shanghai
Chapter 12  Enhancing Peonal Growth
Chapter 13  Putting It All Together
Conclusion
Appendices
    Appendix 1  Kempiki HotelCorporation
    Appendix 2  How to Make Mom's Potato Salad
    Appendix 3  TQM in Pictures