客户服务文化构建

出版时间：2006-9  出版社：中国时代经济出版社  作者：(英)苏格兰学历管理委员会  

内容概要

　　《客户服务文化构建（英文原版）（第2版）》是英文教材，介绍建立一种顾客关心文化的商业类专业教材。书中阐述了顾客关系文化，顾客关系文化的重要性以及建立顾客关系文化的方法与要点等内容。 

书籍目录

1 Introduction to the Scottish Quatifications Authorlty2 Introduction to the Unit2.1 What is the Purpose of theis Unit?2.2 Whwat are the Outcomes of this Unit?2.3 What do I Need to be Abie to do in Order to Achieve the Unit?2.4 Approximate Study Time for This Unit 2.5 Equipment/Materal Required for this Unit 2.6 Symbois Used in this Unit3 Assessment Information for this Unit3.1 What Do I Have to Do to Acheve This Unit?4 Suggested Lesson Plan5 Learning Material5.1 Section 15.2 Section 25.3 Section3