酒店英语

出版时间：2010-4  出版社：清华大学  作者：张丽君 编  页数：331  

内容概要

　　本书基于酒店的各种工作情境进行构思、设计和编写，尤其是从提高酒店从业人员的英语交际能力出发，同时兼顾酒店理论知识的提升。全书共分为6章，chapter I为酒店概述，Chapter II～Chapter VI，各章依据工作情景设置相应的几个学习模块，每一模块就是一课，每一课涵盖九大特色栏目。　　本书为酒店从业人员量身定做、突出酒店工作对职业英语技能的要求，将职业训练贯穿于英语学习中，使他们能够全面提升酒店工作能力。本书在内容上涉猎广泛、专业性和实用性强。　　本书可作为高等职业院校、高等专科院校、成人高等院校、本科院校高职教育酒店管理专业、旅游管理专业学生的学习用书，也可作为酒店、餐馆业员工的培训用书。

书籍目录

Chapter I An Overview of Hospitality Industry 　Preamble 　Lead-in Activity 　Practical Practice 　Activities Chapter II Front Office and Its Sections 　Lesson One An Introduction to the Front Office 　Lesson Two Room Reservations 　Lesson Three Bell Service 　Lesson Four Concierge Service 　Lesson Five Check in 　Lesson Six Telephone Service 　Lesson Seven Business Center 　Lesson Eight Cashier's Service Chapter III The Housekeeping Department and Its Sections 　Lesson One An Introduction to the Housekeeping Department 　Lesson Two Regular Services 　Lesson Three Laundry Service 　Lesson Four Personalized Housekeeping Service 　Lesson Five Dealing with Emergencies Chapter IV Food and Beverage Department 　Lesson One About the Food & Beverage 　Lesson Two Taking Restaurant Reservations 　Lesson Three Hosting 　Lesson Four Taking Orders 　Lesson Five Serving Dishes 　Lesson Six Bar Service 　Lesson Seven Room Service 　Lesson Eight Paying the Bill Chapter V Health and the Recreation Club 　Lesson One About the Health & the Recreation Club 　Lesson Two Beauty Salon 　Lesson Three Gym 　Lesson Four Sauna Bath and Spa 　Lesson Five Swimming Golf and Karaoke Chapter VI Other Services in the Hotel 　Lesson One Dealing With Complaints 　Lesson Two Shopping 附录

用户评论 (总计4条)

•   作为课外读物，很不错的的书。适合初学者~
•   学生去酒店实习前，读哪几本书？这本书可以先读一下
•   书还不错，也专业。就是可惜没有光碟。自学需要花点功夫。英语基础好的话，应该不会很难。
•   怎么没CD的