运作管理 英文版 第6版

出版时间：2001-11-01  出版社：机械工业出版社  作者：舍恩伯格  

内容概要

如何做到“名”、“利”双收？如何使“客户至上”的口号变为现实？阅读本书，会找到令您满意的答案。作者独辟蹊径，以人为本，对内提出树立“人人都是管理者”的概念，提高员工的工作积极性；对外以各种途径满足客户需要，保证企业、客户、员工三者关系的平衡、和谐，领会本书之理论，并加以融会贯通，定会获益匪浅。

书籍目录

PART 1	Introduction to operations management
1.	Operations-producing goods and providing services
2.	Competitive strategies and principles
3.	The quality imperative
PART 2	Design and control for customer satisfaction
4.	Designed-in quality : products , services , processes
5.	Quality control and process improvement
PART 3	Translating demand into orders
6.	Demand management and forecasting
7.	Master planning-for capacity and Output
8.	Flow-control systems overview System variability
9.	Order fulfillment and purchasing
10.	Timing : JIT/Kanban , MRP , and related topics
11.	Quick-change flexibility and lot sizing
PART 4	Translating planned orders into outcomes
12.	Process selection and layout
13.	Managing continuous and repetitive operations
14.	Managing job and batch operations
15.	Managing projects
PART 5	OM Resources : Measurement , management , improvement
16.	Productivity and people
17.	Facilities management
18.	What's next-for you and for OM?
Appendix