饭店英语

出版时间：2008-5  出版社：外语教学与研究出版社  作者：张文，韩常慧　主编  页数：204  

内容概要

本教材主要供高职高专饭店管理、餐饮管理与服务、旅游管理等专业的学生使用，具有以下特点：    选材全面，内容涉及预定、前厅服务、客房服务、餐饮服务、康乐与会议服务、投诉处理、销售、商务中心等工作环节；    突出行业性和实用性，紧密联系饭店业的实际运作，结合本行业英语实践的特点，使学生能够在饭店常见的情景中自如地交流；    编写设计新颖，图文并茂，内容生动，形式多样；    配有形式活泼的助教课件，为教师授课和学生自学提供更多资源。

书籍目录

Unit 1  Reservations　Part I   Dialogues　Part II  Reading: Duties ofaReservationist　Part III  Further Reading: A New Way of Hotel ReservationUnit 2 Reception　Part I   Dialogues　Part II  Reading: How to Be a Qualified Front Desk Staff　Part III Further Reading: Types of the Front Desk Staff in HotelsUnit 3 Concierge's Work　Part I   Dialogues　Part II  Reading: Introduction of Concierge's Work　Part III Further Reading: Cultural DifferencesUnit 4 Housekeeping (I)　Part I   Dialogues　Part II  Reading: Duties and Responsibilities of Housekeeping Staff　Part III  Further Reading: Legal Obligations of the Housekeeping Department in AmericaUnit 5 Housekeeping (II)　Part I   Dialogues　Part II  Reading: Duties of the Housekeeping Department　Part III Further Reading: Room Service ProcedureUnit 6 Maintenance　Part  I   Dialogues　Part II  Reading: Responsibility of the Engineering Department　Part III Further Reading: Various Calls to the Engineering DepartmentUnit 7 good & Beverage (I)　Part I   Dialogues　Part II  Reading: Job Categories and Responsibilities in the F&B Service　Part III Further Reading: Greeting and SeatingUnit 8 Food & Beverage (11)　Part I   Dialogues　Part II  Reading: Possible Restaurant Problems　Part III Further Reading: Service of Red WinesUnit 9 Handling Complaints　Part I   Dialogues　Part II  Reading;: Handling Complaints (I)　Part III Further Reading: Handling Complaints (II)Unit 10 Sales Department　Part I   Dialogues　Part II  Reading: How Sales Department Functions　Part III Further Reading: Hospitality Sales Distribution and PromotionUnit 11  At the Business Center　Part I   Dialogues　Part II  Reading: History of the Business Center　Part III Further Reading: Electronic Business Center in Coral Gables,Fla., HotelUnit 12 At the Recreation Center　Part I   Dialogues　Part II  Reading: Fitness Center Services in the Marquette Hotel　Part III Further Reading: The Recreation HotelUnit 13 At the Beauty Parlor　Part I   Dialogues　Part II  Reading: Welcome to Trends Beauty Parlor　Part III Further Reading: Beauty TipsUnit 14 At the Shopping Arcade　Part I   Dialogues　Part II  Reading: Shopping in Honolulu's Hot Spot　Part III Further Reading: Caesars PalaceUnit 15 Checkout　Part I   Dialogues　Part II  Reading: Hotel Chains Try Self-Serve Kiosks for Check-in and Checkout　Part III Further Reading: A Rethink for Hotel Checkout Times附录1：英汉饭店常用分类词汇表附录2：2006年度全球酒店集团100强

用户评论 (总计3条)

•   比较适合酒店、餐饮行业的简单、实用的对外交流，挺有用的~~
•   很容易懂，很实用
•   内容比较简单，易懂