Heads You Win (平装)

出版时间：1997-12  出版社：Simon & Schuster Ltd  作者：Quinn Spitzer & Ron Evans  页数：301  

内容概要

We have suspected for some time that what really drives businesses and their leaders is not money or power. It is the deep andabiding fear that someone somewhere has discovered the elusiveHoly Grail of business--competitive advantage！--and that theseleaders don't have it. Books, seminars, articles, and speeches, alldetail the management secrets of companies whose success sug-gests that the grail of competitive advantage is at last in theirgrasp, and other companies worldwide line up to emulate thepractices of these chivalrous knights. Motorola espouses "SixSigma" quality, and dozens of companies quickly adopt it as theirbusiness mantra. Southwest Airlines soars on no-frills, high-performance transportation, and the skies begin to fill with"wannabes." Rubbermaid makes headlines for its product inno-vation process, and within months identical approaches appear inscores of companies. Everywhere, it seems, companies and theirleadership are looking for someone else's star to hitch their wag-ons to. As the saying goes: lust because you're paranoid doesn'tmean they're not out to get you

书籍目录

IntroductionCHAPTER 1:  The Primal ManagerCHAPTER 2:  Situation Appraisal--Clearing the PathCHAPTER 3:  Problem Solving--The Eternal Search for "Why"CHAPTER 4:  Decision Drag in a Nanosecond WorldCHAPTER 5:  Rx for FuturephobiaCHAPTER 6:  Taming Data OverloadCHAPTER 7:  All Together Now: Critical Thinking in TeamsCHAPTER 8:  Systems Thinking: Why You Can't KISSCHAPTER 9:  Dr. McCoy, Please Report to the Flight Deck--Intuition and Rationality in Decision MakingCHAPTER 10:  The Socratic Leader--Asking the Right QuestionsCHAPTER 11:  Campfire of the Vanities--Values in Decision MakingCHAPTER 12:  Deployment: Putting It into PlayAPPENDIX:  The Kepner-Tregoe Rational Processes: An OverviewAcknowledgmentsIndex