饭店酒店管理英语实用教程

出版时间：2008-7  出版社：南开大学出版社  作者：司爱侠，陈红美　编著  页数：310  

内容概要

本书是面向职场而编写的饭店酒店管理英语教材。主要内容包括：餐饮业、前厅部、入住登记、客房部、在美国打电话的秘诀、如何有效地利用顾客投诉、健身中心、餐饮业收银员、食品服务部经理、点菜服务、酒水服务、餐桌礼仪及在未来技术时代中付餐费等。    本书体例上以由Unit为单位，每个Unit由以下几部分组成：情景对话_注重实用性，每篇对话有一个主题，内容简单且易上口。课文一选材广泛、风格多样、切合实际；单词——给出课文中出现的新词，读者由此可以积累专业的基本词汇：常用词组及句子——给出本单元所涉及的常用词组和句子；难句讲解——讲解课文中出现的疑难句子，培养读者的阅读理解能力；习题——针对课文的练习，巩固学习效果；文化沙龙——介绍一些饭店酒店方面的知识；练习答案——供读者对照检查。    本书既可作为高等院校饭店酒店管理类的专业英语教材，也可供相应的培训班使用。从业人员使用本书“自我充电”，亦颇得当。

书籍目录

Unit 1 Introduction to Hotel Industry　Part One　Dialogues　Part Two　Part Three　Part Four　Cultural Salon: Trend in Hotel Investment Shrinking by 50%Unit 2 Reservations　Part One　Dialogues　Part Two　Part Three　Part Four　Cuitural Salon: Westin Hotels and Resorts Goes Smoke-freeUnit 3 Checking in　Part One　Dialogues　Part Two　Part Three　Part Four　Cultural Salon: Turn Front Desk Clerks Into Front Desk SalespersonsUnit 4 Housekeeping Services　Part One　Dialogues　Part Two　Part Three　Part Four　Cultural Salon: Enhancing the Guest ExperienceUnit 5 Telephone Services　Part One　Dialogues　Part Two　Part Three　Part Four　Cultural Salon: Telephone Operator's WorkUnit 6 Handling Complaints　Part One　Dialogues　Part Two　Part Three　Part Four　 Cultural Salon: Hotel Customer Loyalty: Splitting HairsUnit 7 Fitness and Recreation Center　Part One　Dialogues　Part Two　Part Three　Part Four　Cultural Salon: The Recreation and Fitness Center of Shangri-La HotelUnit 8 Checking out　Part One　Dialogues　Part Two　Part Three　Part Four　Cultural Salon: Does Your Hotel Accept Checks?Unit 9 Food Service　Part One　 Dialogues　Part Two　Part Three　Part Four　Cultural Salon: Concept Restaurants Are Here to StayUnit 10 Taking Orders　Part One　Dialogues　Part Two　Part Three　Part Four　Cultural Salon: The Awaiting AreaUnit 11 Serving Dishes　Part One　Dialogues　Part Two　Part Three　 Part Four　Cultural Salon: Chef, Cooks, and Food Preparation WorkersUnit 12 Dealing with Complaints　Part One　Dialogues　Part Two　Part Three　Part Four　Cultural Salon: Dining at Taylors Restaurant of DartmouthUnit 13 Paying the Bills　Part One　Dialogues　Part Two　Part Three　Part Four　Cultural Salon: Japanese Cuisine附录　附录1  参考译文　附录2  参考答案　

章节摘录

　　R: James, my friend Dave Pollin, part owner of the Madison Hotel in Washington, D.C., tellsme you are quite a polo player. Is that true?　　　　　　　　　　　　　　　　　　　　　　M: Well, it is true that we have a friendly rivalry with Daves hotel that is played out on the polofield. Together, our hotels have raised substantial sums for charity through our annualMadison Cup Challenge held on the Mall in Washington each year. I wont talk about whowon the most recent outing.

用户评论 (总计3条)

•   我对当当的服务很满意，速度快，节省了很多时间，而且不用网上付费，又减少了不少麻烦。
•   这本书对于自学者有挺大的帮助，当然用于教学，也是有许多地方可以借鉴的！
•   满有用的```